You can find general information at the Dutch Payments Association. In some cases, this can result in delays before the payment account is assigned to you and ready for use. Banks are obliged to check your data and ID. Opening of a payment account is subject to various rules and regulations. For this you must open a bank account with a Dutch bank account number (IBAN: NLxxBANKxxxxxxxxxx). After opening a bank account, you can let the City know what your bank account number (IBAN) is, so we can transfer your allowances for living expenses to it. Also, a local bank account means the City of Almere can transfer funds to you more easily and conveniently.
This will make it easier for you to arrange various matters and help you participate in everyday life. That on top of the completely random email from a random address lead to my reply "Why do you want to know?" which they promptly ignored.The City of Almere recommends you open a bank account in the Netherlands. They're incredibly generic and grammatically confusing "where do you use it for." Since there's no context or reason behind asking these questions, I have no idea what sort of answers they're looking for.
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But honestly, I have no idea how to respond to these questions even at the best of times.
As entitled as it sounds, I'm the customer here and I'm not supposed to be a service professional. Truth is, their ridiculous customer service process created a sucky situation. But remember this could've been any random scammer trying to access my bank account. I could've certainly been more patient and accommodating. When I'm treated with condescension and rudeness, by a person showing dangerous levels of incompetence, I tend to respond in kind. At no point did this person acknowledge my concerns or even bother to identify themself. I gave the person the benefit of the doubt at first, and asked who they are and why are they contacting me. It's not my job to accommodate incompetent customer service reps. I had to dig through Google to find the support website they use.ģ. The original email had no link to the support system or any form of authentication. Treating those emails with any level of trust is dangerous.Ģ. It's a common phishing/scamming technique. This contact came from out of the blue from an unidentified email address. Here's the complaint I sent to Bitsafe after the incident. If you're interested, attached is the conversation with support. Is there some sort of regulatory authority I can report this absolute sham of a banking service to? When (if ever) will Bitsafe transfer my funds to my other bank account?ģ. What will happen to the incoming SEPA transfer? Is there a "return to sender" sort of function in SEPA transfers?Ģ. Bitsafe support won't respond, and I'm slightly worried now as to what will happen next.īased on what I've read here, a European EMI can't just steal my money and run.ġ. They asked for a bank statement and account details where they can transfer my remaining funds, and then silence.Īs a result, I now have a good amount of money frozen in the Bitsafe account AND a SEPA transfer coming into a Bitsafe account that's frozen. I tried to explain that online banking services shouldn't act like phishing emails but they weren't having it. Customer support got pissed off and they banned my account. I obviously didn't provide any, as banks don't do this sort of thing (at least banks who are not utterly incompetent). They wanted me to provide sensitive account details. Long story short - customer support contacted me in a way that looked suspiciously similar to a phishing scam. First time poster here, wanted to share my Bitsafe experience.
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